This policy explains how orders are prepared, shipped, and delivered, and what happens if something goes wrong. Placing an order means you accept these terms, which form part of our Terms of Service.
Order Processing
- Processing begins once payment has cleared, not when the order is placed.
- Orders placed before 1:00 PM EST on a business day are typically prepared for dispatch the same day. Orders placed after that, or on a weekend or holiday, are processed the next business day.
- During periods of high volume, processing may take up to 72 hours.
- We do not process or dispatch on weekends or national holidays.
Shipping Rates
- Shipping is free on U.S. orders over $150.
- Orders below that threshold ship at a flat rate of $8.
- Rates and any applicable tax are calculated at checkout.
Carriers and Delivery
- We ship within the United States via USPS.
- Transit time is typically up to 10 business days after dispatch. Transit times are estimates, not guarantees.
- We ship via USPS, which delivers to PO Boxes.
- All orders ship in plain, unbranded outer packaging.
Packaging and Storage
Lyophilized material is shipped at ambient temperature in protective packaging. We do not ship on cold packs or provide temperature-controlled transit.
On arrival, inspect and store your material promptly according to the storage conditions stated on the product page. We are not responsible for degradation caused by delay in retrieving or storing a delivered package.
Tracking
You will receive a tracking number by email once your order is dispatched. Allow up to 24 hours for the carrier’s first scan to appear. If you do not see the email, check your spam or junk folder before contacting us.
Delays and Events Outside Our Control
We are not responsible for delays caused by weather, carrier backlogs, natural events, or other circumstances beyond our control. Title and risk of loss pass to you when the shipment is tendered to the carrier.
Address Accuracy and Undeliverable Packages
You are responsible for the accuracy of the address you enter. We cannot redirect a package once it has shipped. Packages returned to us as undeliverable because of an incorrect or incomplete address may be reshipped at your cost, and we cannot guarantee the condition of temperature-sensitive material after a return transit.
Packages Marked Delivered
We are not responsible for packages the carrier has marked as delivered but which you have not received. If this happens, check with others at the address, your building management, and your local carrier depot, and file a claim with the carrier — delivery scans normally include GPS confirmation. We will help you locate the carrier claim process, but we cannot file on your behalf.
Returns
All sales are final. We do not accept returns or exchanges. These are temperature-sensitive laboratory materials whose storage conditions and chain of custody cannot be verified once they have left our control, so returned material cannot be resold or re-certified.
Damaged, Incorrect, or Incomplete Orders
If your order arrives damaged, incorrect, or short, contact us at avoryntlabs@gmail.com within 7 days of the delivery date with:
- Your order number.
- Clear photographs of the outer packaging, the inner packaging, and the affected items.
- A short description of the problem.
We will review and, where shipping damage or a fulfillment error on our side is confirmed, replace the affected items or refund them at our discretion. Claims made after 7 days cannot be accepted.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order. We can usually accommodate changes before dispatch. Once an order has shipped it cannot be modified or cancelled.
Contact
Avorynt Labs LLC
245 NE 14th St, Unit 1510
Miami, FL 33132
avoryntlabs@gmail.com
Effective date: August 4, 2026