Questions about an order or a product specification? Here is how to reach us and what to include so we can help quickly.
Phone
Phone lines are staffed during US business hours, Monday to Friday. Outside those hours please email us and we will respond on the next business day.
We aim to respond within one business day. We do not process or respond on weekends or national holidays.
Mailing Address
Avorynt Labs LLC
245 NE 14th St, Unit 1510
Miami, FL 33132
This address is for correspondence only. Do not send returns to this address — all sales are final, and unauthorised shipments will not be accepted.
What to include
If your message concerns an order, include:
- Your order number.
- The billing email address used at checkout.
- A clear description of the issue.
For damaged, incorrect, or incomplete orders, attach clear photographs of the outer packaging, the inner packaging, and the affected items. These claims must be raised within 7 days of the delivery date — see our Shipping & Returns policy.
Order status
To check where your order is, use our Track Order page. It will give you the current status without waiting for a reply.
What we cannot help with
Our products are supplied strictly for in-vitro laboratory research. We cannot provide dosing guidance, protocols, or any advice relating to human or veterinary use, and we cannot answer questions framed around personal use. Requests of that nature will not receive a response.